FAQs
What makes Oge Jewelry unique?
Our pieces are more than accessories—they’re tools for empowerment. Each design is created with deep emotional intention to help you celebrate your voice, power, and presence.
Who is behind the brand?
Oge, our founder and creative force, designs each piece to reflect strength, transformation, and radiant self-worth.
What’s the inspiration behind your jewelry?
We believe jewelry should be as meaningful as it is beautiful. Every piece is crafted to remind you of your inner glow and the story you’re writing.
How long does it take to process an order?
We process orders within 1–3 business days. During busy periods (like holidays or new launches), it may take up to 5 days.
What shipping options do you offer?
Economy (5–8 days): $7.99 or free for orders over $100
Standard (2–5 days): $8.99
Expedited (1–2 days): $24.00
Do you ship internationally?
Yes! We offer international shipping to select countries. Rates are calculated at checkout.
Will I be charged customs fees?
If you're ordering internationally, you may be responsible for duties or taxes upon delivery.
How can I track my order?
You’ll get a shipping confirmation email with tracking info. Please allow 24–48 hours for it to update.
What if my package is delayed or lost?
While we’re not responsible for carrier delays or lost packages marked as delivered, we’re always here to help. Contact us at info@ogejewelry.com for support.
Can I change my shipping address after placing an order?
Unfortunately, no. Once an order is in transit, we can’t redirect it—please double-check your address at checkout.
What’s your return policy?
Returns are accepted within 30 days of delivery for unused, unworn items in original packaging.
What items are non-returnable?
Custom or personalized jewelry
Engraved pieces
Earrings (for hygiene reasons)
Final sale or marked “non-returnable” items
How do I start a return?
Email info@ogejewelry.com with your order number and reason. We’ll send return instructions and an RMA number.
Do you accept international returns?
Yes, but international customers cover return shipping costs and customs fees. Use a trackable method.
When will I receive my refund?
Refunds are issued within 10 business days after we receive and inspect your return.
Can I exchange an item instead?
Yes—just follow the return process. Once approved, we’ll ship your new item.
What if my item arrives damaged or defective?
Contact us within 7 days at info@ogejewelry.com and we’ll arrange a replacement or refund.
Can I cancel or change my order after placing it?
If your order hasn’t shipped yet, email us immediately at info@ogejewelry.com and we’ll try to help.
What payment methods do you accept?
We accept major credit cards and other secure payment methods through Shopify’s checkout system.
Is my payment information secure?
Yes—your payment data is encrypted and handled securely via Shopify’s platform.
Shine With Intent
Excellent
Why They Love Oge
Trusted by Thousands of Customers
Real stories from customers who made our jewelry part of their everyday — and transformed their look, one piece at a time
Bestseller
-
Ascend Earrings
Regular price $55Regular priceUnit price per -
Valor Stud Earring (Silver)
Regular price $75Regular priceUnit price per -
Devotion Necklace
Regular price $115Regular priceUnit price per$115Sale price $115 -
Ala Ring (The Igbo Earth Goddess)
Regular price $225Regular priceUnit price per
